Get Ready for Your Family Loan

Congratulations - your family loan has been approved!

All you need to do now is:

1. Arrange for your Child Benefit to be transferred to your Sheffield Credit Union account
2. Tell us the reference that your Child Benefit is sent under, if the claim is not in your name
3. Attend your appointment to complete your paperwork and sign for the loan

Let's get started...

Arranging for your Child Benefit to be transferred

You need to inform Child Benefit that you would like to change the bank details your Child Benefit is paid into. You can update your details online or using the HMRC app, or call 0300 200 3100.

If you usually receive your Child Benefit every 4 weeks, and you are a single parent or are receiving a benefit such as Universal Credit, you may also be able to request that it is sent weekly (to speed up you receiving your loan).

Provide them with our bank details:

Always verify a company's bank details before you send a payment. You can do this in different ways:

• If you have already spoken to us on the phone about your loan, you should have received a text message with the same bank details shown here.
• If you have received a welcome pack from us by post, our bank details are on the first page of the pack.
• You're welcome to contact us to verify the bank details.

Tell us the reference that your Child Benefit is sent under

If the Child Benefit claim is under your partner’s name, we will need to know the reference that shows on your bank statement when you receive your Child Benefit. Please let us know by email. It should look something like this: BLOGGS0JOANN910001.

Attend your appointment to complete your paperwork and sign for your loan

If you haven’t booked an appointment yet to sign for your loan, please call our helpline on 0114 276 0787. If you have an appointment booked but would prefer to sign electronically, please also let us know, and we will see if we can do this for you.