Job Title: Collections Advisor
Organisation: Sheffield Credit Union
Location: Sheffield Credit Union Office (city centre location)
Working Hours: 35 hours per week (work week will be hours between 8.30 am to 7pm (one late night per week)) and occasional Saturday working.
Salary: Dependent on experience
Type of contract: Permanent
About the Role
- Making and receiving calls with members to recover outstanding debts
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payments agreed into a customer data base
- Following process and guidelines regarding debt collection
- Working in an office based environment until training completed
Skills and Experience:
- Previous experience working in a credit control type role is important
- Clear and confident communication skills - both writing /data entry and over the telephone.
- Good IT skills – we use different technologies and systems.
- Happy to make outgoing calls to members – on occasions these can be difficult conversations
- Problem solving abilities - able to ask the right questions to get information you need.
About You
You'll be naturally friendly person who works well both independently and as part of a team to deliver great results.
Your Benefits
- Alongside the salary, and annual leave you will be able to access discounts across a range of services through bright HR, our HR provider.
- Welcoming work environment
- Casual smart dress code
- Company pension
- Free on site parking
- Employee Assist program
- Hybrid working ( subject to meeting required standards )
Apply Below