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Volunteer Information

Credit Union Volunteer Information Bank

We would like to say a big thank you to all of our volunteers, for their dedication and hard work supporting a very worthwhile and ethical organisation that provides support and not-for-profit savings and loans for thousands of people through South Yorkshire and North East Derbyshire.

This is the place to find updates on our information, and also on our Information Points.  Please contact us if you feel we have missed an important piece of information for volunteers.

The latest volunteer handbook can be obtained by contacting the office on, or the individual forms covered by the handbook can be downloaded from the links below.

You can also access the web portal to transfer files to the credit union here.  Please remember if you are running an information point, that we need you to upload your Usage Record and Health & Safety Checklist each week after the Information Point session.

Information Point Checklist

Instructions on taking ID

Weekly Health & Safety Checklist

Weekly Usage Record

Stationery Request Form

Expenses Form

Complaints Procedure

Complaints Form

FSCS Notification Form